About Maxgaming


About Us

Maxgaming, founded in 1998 operates in three Australian states, namely Queensland, New South Wales and the Northern Territory together with providing monitoring services to Talarius.  Maxgaming’s core business is the supply of monitoring services for gaming machines in these three states and territories, together with the supply of value-add services into these states and territories and new jurisdictions.
Maxgaming is the largest LMO (Licenced Monitoring Operator) in the world, and operates with a number of Gaming protocols that meet legislative and customer requirements.

Queensland
Maxgaming operate under a competitive licence framework in Queensland and have one key competitor in the monitoring space. Maxgaming’s market share for Queensland for monitoring is consistently around the 80% mark and monitoring comprises gaming machines in both licenced clubs and hotels.  Currently 35,000 gaming machines are monitored by Maxgaming in Queensland together with the supply of a number of additional value-add services.
These services include, machine gaming performance reports, web based marketing tools, promotional applications, player loyalty systems, kiosks, site controller PC’s, additional hardware, linked jackpots and many other value-add services products.
Maxgaming also offer the Queensland market a card based cashless gaming solution as well as optional pre-commitment/harm-minimisation products and a TITO (Ticket-in-Ticket-out) system undergoing a trial at five venues in Queensland.

New South Wales
Maxgaming operate under an exclusive monitoring licence in New South Wales, resulting in the monitoring of 100% of the gaming machines that exist outside of the casino. This translates into the monitoring of approximately 100,000 gaming machines in licenced clubs and hotels in the state.
In addition to the monitoring of gaming machines, Maxgaming also offer the New South Wales market “State Wide Link Jackpots” and also have the exclusive licence to provide this service together with the intellectual property (IP) that Maxgaming is able to supply/sell back to the gaming industry.
Although the assortment of value-add products in New South Wales is not as diverse as Queensland, new products are being introduced such as a player loyalty system for the first time.

Northern Territory
Operating under a competitive licence in the Northern Territory, Maxgaming is currently the only LMO in the state that is offering monitoring services. Maxgaming recently initiated a project to cut over their old system used to monitor the Northern Territory to a new system which is in line with the system used in QLD. This opens the door to a range of value-add products to the Northern Territory that is currently available in Queensland. Maxgaming monitors approximately 1,000 gaming machines in the Northern Territory.

Victoria
Maxgaming will be launching its loyalty and pre-commitment (card based) gaming solution in the near future to Victoria in response to the recent legislation mandating that all gaming machines in the state must have a pre-commitment facility.
Maxgaming is currently working with the Victorian LMO, Intralot, on system compatibility together with the introduction of a loyalty option for venues who decide to purchase the Maxgaming system.

Contact Us


General Enquiries

Address: Level 8
240 Sandgate rd
Albion QLD 4010

Email: helpdesk@maxgaming.com.au

Phone: 1800 700 116


Existing Customers

Support numbers for existing customers can be found at the following links:

QLD Operations and Support

QLD Sales

NSW Statewide Linked Jackpots

NSW Data Monitoring Service

NT Operations and Support

Terms and Conditions

These terms and conditions apply to the use of this web site. In using this web site, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you must refrain from using the web site. These terms and conditions must be read in conjunction with any other applicable terms and conditions governing the use of this web site.

Terminology

In these terms and conditions, the expressions “we”, “us” and “our” are a reference to maxgaming Qld Pty Ltd, ABN 930789630505 and each of its related corporate bodies.

Amendments to Terms and Conditions

We reserve the right to amend these terms and conditions from time to time.

Membership

In order to be able to access the secure private information portion of this web site, you must become a member. Membership is only available to persons to whom we provide gaming machine monitoring services (eligible person). To become a member (if you are an eligible person) you must complete the registration form provided by us (available by contacting us on 1800 700 116).

We reserve our right to terminate your membership at any time if you breach these terms and conditions or if you cease to be an eligible person.

You agree to ensure that your registration details are true and accurate at all times. Specifically, you must notify us of any change to the registration details as originally supplied.

Upon registration you will be provided with a password and account designation.

Information

All information provided by us pursuant to these terms and conditions is provided in good faith. You accept that any information provided by us is general information and is not in the nature of advice. We derive our information from sources which we believe to be accurate and up to date as at the date of publication. We nevertheless reserve the right to update this information at any time. In addition, we do not make any representations or warranties that the information we provide is reliable, accurate or complete or that your access to that information will be uninterrupted, timely or secure. We are not liable for any loss resulting from any action taken or reliance made by you on any information or material posted by us. You should make your own inquiries and seek independent advice from relevant industry professionals before acting or relying on any information or material which is made available to you pursuant to our information service.

You agree to use our information service for lawful purposes only.  You agree not to use this website in any manner which could damage, disable, overburden or impair this website or interfere with any other party's use and enjoyment of this website.

Disclaimer

We do not accept responsibility for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of this web site or any linked web site, nor do we accept any responsibility for any such loss arising out of your use of or reliance on information contained on or accessed through this web site.  We may choose, fro time to time, to link this website to third party websites.  We have no responsibility or liability for the content or actions of these third parties or for any loss or damage you may suffer or incur as a result of accessing these third party websites.  You access websites linked to this website entirely at your own risk.

To the extent permitted, by law, any condition or warranty which would otherwise be implied into these terms and conditions is hereby excluded. Where legislation implies any condition or warranty, and that legislation prohibits us from excluding or modifying the application of, or our liability under, any such condition or warranty, that condition or warranty will be deemed included but our liability will be limited for a breach of that condition or warranty to one or more of the following:

  1. if the breach relates to goods:

    1. the replacement of the goods or the supply of equivalent goods;
    2. the repair of such goods;
    3. the payment of the cost of replacing the goods or of acquiring equivalent goods; or
    4. the payment of the cost of having the goods repaired; and
  2. if the breach relates to services:

    1. the supplying of the services again; or
    2. the payment of the cost of having the services supplied again.

Exception to Disclaimer

The disclaimer set out in these terms and conditions does not attempt or purport to exclude liability arising under statute if, and to the extent, such liability cannot be lawfully excluded.

Specific Warnings

You must ensure that your access to this web site is not illegal or prohibited by laws which apply to you.

You must take your own precautions to ensure that the process which you employ for accessing this web site does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. For the removal of doubt, we do not accept responsibility for any interference or damage to your own computer system which arises in connection with your assessing of this web site or any linked web site.

Responsibility for the content of advertisements appearing on this web site (including hyperlinks to advertisers’ own web sites) rests solely with the advertisers. The placement of such advertisements does not constitute a recommendation or endorsement by us of the advertisers’ products and each advertiser is solely responsible for any representations made in connection with its advertisement.

Indemnity

You release and indemnify us, our servants and agents against all actions, claims and demands (including the cost of defending or settling any action, claim or demand) which may be instituted against us arising out of a breach by you of these terms and conditions.

Our links with linked web sites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of those linked web sites, or of any information, graphics, materials, products or services referred to or contained on those linked web sites, unless and to the extent stipulated to the contrary.

Privacy Policy

We undertake to comply with the terms of our privacy policy which can be accessed by clicking here.

Security of Information

Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.

Termination of Access

Access to this web site may be terminated at any time by us without notice. Our disclaimer (see paragraph 5) and your indemnity (see paragraph 8) will nevertheless survive any such termination.

Governing Law

These terms and conditions are governed by the laws in force in Queensland, Australia. You agree to submit to the exclusive jurisdiction of the Courts of that jurisdiction.

Copyright

All of the content of this website, the information contained on it, the software, design, text and graphics is protected by copyright and other intellectual property rights under the laws of Australia and other countries.  The copyright is owned by us or other third parties.  No graphics, trademarks, images, texts or other content from this website may be copied, distributed or otherwise reproduced without our prior written approval

General

We accept no liability for any failure to comply with these terms and conditions where such failure is due to circumstances beyond our reasonable control.

If we waive any rights available to us under these terms and conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.

If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force.